OCO/MCO Basics (ILT)

Instructor-led Training

Verizon Business

The OCO/MCO project was designed to train Verizon business operations managers who were required to replace existing managers and technicians in the case of a company strike. Training was presented using Adobe Connect (online) and I developed five sessions covering basic telecommunications content and the training was presented over a two month period and included additional resources developed for Verizon’s social media internal communication channels and also Camtasia and Powerpoint.